Support

Where Imagination and Technology Come Together

Support

We have a Help Desk team ready to assist you during normal business hours (AEST), We also provide 24/7 support via our after-hours number for critical issues which affect your capacity to trade.

With advanced remote computing we can be virtually anywhere, at a moments notice. If you have an internet connection, Help Desk can connect to the store's computer to fix problems, transfer updates, or even for paid training.

  • 24/7 Emergency Support
  • Brisbane Based Help Desk
  • Remote Access Support

The primary method of contacting the Imagatec help desk is by telephone; we strongly recommend that you contact us on 1300 365 443 for all matters. Using any number other than the 1300 365 443 support number is likely to result in a delay.

For matters involving complex explanations, such as providing figures and screenshots or non-urgent requests such as price changes and new hardware queries, please email help@imagatec.com.au. This ensures your request is entered into Imagatec's job logging system. Emailing individual staff members may result in delays. So always emailing help@imagatec.com.au will ensure that your job is logged and dealt with in the shortest possible timeframe.