Software Support Services

Imagatec offers 24/7 support. The Help Desk is open 24 hours a day, every day of the year. With advanced remote computing products we can be virtually anywhere, at a moments notice. If you have a modem the Help Desk can even connect to the problem computer and give lessons, fix problems, and transfer updates, any time day or night.

1st Tier Support Pricing

Imagatec has a direct relationship with the end user.

Service	Pricing Policy
Standard	Continuous 24x7 Remote Support Telephone, Internet Conditions Must maintain a Permanent Internet Connection with a Static IP address * AU$ 75.00 /site/month (inc GST) AU$ 60.00 /site/month (inc GST) with Direct Debit Agreement Optional Support Arrangement (for customers in greater Brisbane area) AU$ 88.00 /hour (inc GST) Travel AU$ 120.00 /hour (inc GST) On Site Support AU$ 490.00 /day (inc GST) On Site Support/Training per Day AU$ 132.00 /hour (inc GST) Travel After Business hours AU$ 180.00 /hour (inc GST) On Site Support After Business hours
Premium	Continuous 24x7 On-Site Support On-Site within 3 hours (Brisbane/Ipswich), 4 hours (Gold Coast and Sunshine Coast) Telephone, Internet Conditions Must maintain a Permanent Internet Connection with a Static IP address * On-Site Support only available to clients in the nominated areas Travel and First hour of onsite support included, subsequent onsite hours charged at the standard rates AU$ 175.00 /site/month (inc GST) AU$ 165.00 /site/month (inc GST) with Direct Debit Agreement
Casual	Incident Remote Support Telephone, Internet Conditions Credit Cards only Payment in advance Office Hours only AU$ 330.00 /1st hour (inc. GST) AU$ 220.00 /further hours (inc. GST)

Service

Pricing Policy

Standard

Continuous 24x7 Remote Support
Telephone, Internet

Conditions

Must maintain a Permanent Internet Connection with a Static IP address *

AU$ 75.00 /site/month (inc GST)
AU$ 60.00 /site/month (inc GST) with Direct Debit Agreement

Optional Support Arrangement (for customers in greater Brisbane area)
AU$ 88.00 /hour (inc GST) Travel
AU$ 120.00 /hour (inc GST) On Site Support
AU$ 490.00 /day (inc GST) On Site Support/Training per Day
AU$ 132.00 /hour (inc GST) Travel After Business hours
AU$ 180.00 /hour (inc GST) On Site Support After Business hours

Premium

Continuous 24x7 On-Site Support
On-Site within 3 hours (Brisbane/Ipswich), 4 hours (Gold Coast and Sunshine Coast)
Telephone, Internet

Conditions

Must maintain a Permanent Internet Connection with a Static IP address *
On-Site Support only available to clients in the nominated areas
Travel and First hour of onsite support included, subsequent onsite hours charged at the standard rates

AU$ 175.00 /site/month (inc GST)
AU$ 165.00 /site/month (inc GST) with Direct Debit Agreement

Casual

Incident Remote Support
Telephone, Internet

Conditions

Credit Cards only
Payment in advance
Office Hours only

AU$ 330.00 /1st hour (inc. GST)
AU$ 220.00 /further hours (inc. GST)

2nd Tier Support Pricing

Imagatec does not have a direct relationship with the end user. Imagatec has a direct relationship with a certified iPOS Support Partner.

Service	Pricing Policy
Standard	Continuous 24x7 Support Telephone, Internet Conditions Sites must be nominated for each invoice cycle for support AU$ 22.00 /site/month (inc. GST)

Service

Pricing Policy

Standard

Continuous 24x7 Support
Telephone, Internet

Conditions

Sites must be nominated for each invoice cycle for support

AU$ 22.00 /site/month (inc. GST)

* Support costs do not include the cost of maintaining the Internet Connection. There are no restrictions on Internet Service Provider. Minimum connection speed 56K. Internet Connection to be attached to the iPOS server to allow for support to be provides by HTTP, FTP and VNC. Routers and Firewalls must be configured to let these ports through.

Phone +61 7 3823 5880| Fax +61 7 3823 5743| Email enable javascript to see email address